Call center staff, customer service agents, and others can search for and offer local resources to any customer in real-time — in person or on the telephone. They can also create customized local assistance summaries to share with customers via email or SMS text message.
Customized user IDs track internal usage by individual, team, or vendor. Obtain data usage frequency patterns and learn which service categories are accessed most often. This new information helps you to better target your outreach, public relations, and marketing strategies.
Our interface is elegant and user friendly for immediate use. With our webinar training, your staff will be expertly and efficiently prepared to use S4desktop to its fullest potential.
We provide cross media consistency, so a borrower receives the same resource referrals from S4direct and S4desktop. So, regardless of the source, consumers and those assisting them have reliable, split second access to best-in-class resources.